Billing & Memberships

You can update your card, billing address, and view past invoices in the Stripe billing portal. Sign in with the email address on your subscription.

If a renewal payment fails, we'll email you so you have a chance to update the card before the subscription lapses. If we don't hear back within 7 days, the account is moved to Free and the subscription is marked cancelled.

Cancellation isn't self-serve. To cancel your Plus or Pro subscription, email [email protected] from the address on your subscription. Include the reason you're cancelling if you'd like our team to look into anything before they close the account.

We'll confirm your cancellation and pause future payments. Our team will follow up by email within one business day.

Plus refunds are available only within the first 100 days of your initial Plus subscription. After that window, and on every Plus renewal, no refunds are issued — this is set out in our Terms of Use.

If you're inside the 100-day window, email [email protected]. Our team will follow up to confirm the cancellation, and the refund is processed once the cancellation is confirmed.

The 100-day rule applies only to your first Plus subscription. If you've been a Plus member for more than one billing cycle, you're past the refund window even if you only recently noticed the most recent renewal charge.

Pro is backed by our Money Back Guarantee. If you've fulfilled the Pro Performance Terms during your subscription and you don't have a closed transaction from a Rate-My-Agent.com client within 12 months of subscribing, your full payment is refunded.

Two conditions on the refund:

1. You must have fulfilled all the Pro Performance Terms during your subscription.
2. If you take the refund, you give up your eligibility for Pro membership going forward.

If you've completed the program requirements and didn't receive a closed transaction in your first 12 months, email [email protected] and we'll review the guarantee with you.

To keep the Money Back Guarantee valid, Pro agents commit to the following during their subscription. The canonical list lives on the Pro Performance Terms page.

1. Respond to all texts, calls, and emails from Rate-My-Agent.com prospects within 2 hours during business hours.
2. Make sure the phone number used for the Call and Text buttons on your profile is correct and working.
3. Make sure the email used for the Email button on your profile is correct and working.
4. Stay subscribed to our emails.
5. Get at least 3 confirmed ratings per quarter.
6. Reply to all ratings.
7. Embed reviews on your website using the Rate-My-Agent.com embed code, which automatically posts new reviews.
8. Use reviews in client presentations.
9. Share all 4+ star ratings on social media.

Your profile costs nothing. There's no fee to create or claim your profile, no fee to receive verified reviews, and no fee to reply to reviews on your profile.

Plus is an optional self-serve subscription. Pro is invite-only and is awarded to Plus agents who meet performance criteria — Pro adds exclusive contact options that protect Pro agents from having their leads redirected, plus the Money Back Guarantee. Neither subscription is required to be on the platform, to earn badges, or to compete in city rankings.

If you're an active agent and don't yet have a profile, you can create one and start collecting verified reviews without ever subscribing.