Profile & Account

If you can't sign in, request a password reset, and we'll email you a reset link.

If the email doesn't arrive, check your spam folder. If it's still missing, open a contact request and include the email address on your profile so we can look into it.

You can edit your profile yourself once you've claimed your agent account. Log in and make your changes from your dashboard. When you click Save changes, your changes go live and our team reviews them. Your profile description and social media links are Plus and Pro features.

A few rules to know before you edit:

1. Profile photos must be a clear, professional headshot of the agent. We don't approve photos that include logos, text, or heavily stylized or overly bright backgrounds.
2. Names must be your registered legal or professional name. Titles, team names, and company names are not permitted in the name field.
3. Bio: your description can't include phone numbers, email addresses, website links, testimonials or reviews. The form names the exact item to remove before you can save. A mention of your Rate-My-Agent.com profile is allowed.
4. Testimonials from other platforms are not allowed on your profile.
5. The full rules are live in the agent FAQ if you want to read more.

Sign in, open Edit Profile and choose your new brokerage from the list. The list shows brokerages in your city.

If yours isn't there, click + Add and enter its licence number, phone, address and website. Our team checks new brokerages.

If a whole team is moving, send us a message with the team's profile links and we'll move everyone.

Once your profile is verified, we don't change your first or last name or add additional names. Your name is part of your profile URL, so changing it changes the URL — and that breaks every existing link to your profile, including the URL Google has indexed. The result is lost searchability and lost SEO value on every share, badge, and review request you've already sent.

The same applies to team and company names — those can't be added to or swapped into your individual profile name. If you want a team profile, open a contact request and include your team name, the agents you'd like on it, and one of your existing profile URLs as a reference.

Profiles are part of a public review record. They're created using publicly available information, sometimes by the agent and sometimes by members of the public, so consumers can read verified feedback about real estate professionals. Because of that, we don't delete profiles — removing them would reduce the transparency the platform exists to provide.

What we can do, depending on the situation:

1. Deactivate the profile if you're no longer a licensed agent or are retired. A deactivated profile no longer appears in search results.
2. Delete the profile in narrow cases only — for example, a duplicate profile, or a documented legal reason such as a private individual who is not a real estate agent.

First, use the Forgot your password link on the sign-in page. If you can sign in, you can change your email yourself in Edit Profile; this also changes the email you sign in with.

If your old email no longer works and you can't reset your password, press "Send us a message" and give us:

1. Your name and city (as they appear on your profile)
2. The old email on the account
3. The new email you want to use

We'll ask a few questions to confirm it's you before we change anything.

Search your inbox and spam folder for "Verify Your Email for Rate-My-Agent.com" and click the link in it.

If sign-up fails, the form shows the reason in a red box. If you see "already registered to another account", that email belongs to a different profile. Send us a message and we'll sort it out.

No — if you're changing from Real Estate to a different industry, such as Mortgage or Insurance, you'll need to create a new profile for your new business.

Reviews, rankings, badges, and awards earned as a real estate professional cannot be transferred to a different industry. Your new Mortgage or Insurance profile will start fresh, allowing you to build a reputation based on your mortagage or insurance services respectively.

If you've already begun working in your new industry, email [email protected] directly with the subject line: "Profile Category Changes". Include the following details in your email:

1. Your name
2. A link to your existing profile
3. Your previous and your new profession (for example, from Real Estate to Insurance Broker)
4. Your new company or brokerage information

Our team will help you create your new profile.