Rankings & Review Verification

City rankings reflect the volume and recency of verified reviews an agent has received for transactions in that city. A review counts toward a city's ranking when the property address (at least the city) is included in the review, so the agent is ranked where they actually do business.

You can browse the current top-ranked agents in any city on the city rankings page. The rankings update as new verified reviews come in, so an agent who consistently earns recent reviews moves up over time — and an agent who stopped receiving feedback years ago drifts down.

There are two rankings to know about: the live city ranking on every city page, which is based on all of an agent's verified reviews, and the annual ranking, which resets on January 1 and is based on transactions that took place that year. Both rankings come from the same verified reviews — sales volume is not a factor.

Because the rankings depend entirely on verified reviews, the integrity of the system rests on the integrity of the reviews, which is why every review goes through our Triple Verified process before it's published.

The Triple Verified stamp appears on an agent's profile once they have three or more confirmed reviews. It means every review on the profile has passed three independent layers of verification before being published.

We do not disclose the specifics of our verification process — keeping the details private is what makes the system hard to game.

We publish reviews unless we have a clear reason not to. Reviews that don't make it onto an agent's profile typically fall into one of these buckets:

1. Email confirmation never clicked — the most common reason. The reviewer needs to click the confirmation link in their email for the review to go live.
2. Missing substantiating details — the property address, the client's name, or the transaction date.
3. Prohibited content — profanity, hate speech, threats, ads or spam, or content the reviewer isn't willing to take legal responsibility for. The full list is in our Review Guidelines.
4. Evidence the review came from the agent or an affiliate rather than the actual client.

If you submitted a review that didn't appear, check your inbox (and spam folder) for the confirmation email and click the link. If the review came through a request the agent sent you directly — for example a link from their "Ask for Reviews" tool — there isn't a separate confirmation email, so the review should already be in our system; use the message form at the bottom of this page and include the agent's name and the date you submitted.

Note: if our system detects duplicate reviews for the same transaction, they are not removed — both reviews remain visible but only count as 1 in the rankings.

Rankings and badges on our platform are earned, not purchased. There is no way to buy your way to the top of city rankings, and there is no way to buy a Top Rated Agent badge — both come strictly from verified client reviews. Sales volume is not a factor.

If you see an agent displaying one of our badges somewhere — their website, social media, an ad — and the same badge isn't reflected on their profile here, that badge isn't authorized by us. The agent's profile page on our platform is the source of truth for what they've actually earned. If you'd like to flag a badge that doesn't match, use the message form at the bottom of this page and include the URL where you saw the badge.

Agents found to be manipulating reviews or rankings — including posting fake or fraudulent reviews — are penalized under our Review Guidelines. The penalty has three parts:

1. A public warning on the agent's profile. The warning stays visible for two weeks per review found in violation — so three fake reviews means a six-week warning.
2. A $500 fine per violating review, paid to a charity we choose.
3. Demotion to the bottom of the rankings for the duration of the penalty.

Agents penalized under this policy also face a probationary period of twice the penalty length before they're eligible to upgrade to a Pro membership.

The warning is visible on the agent's public profile while it's active, so if you're researching an agent and they have a current violation, you'll see it.